Your DataWarehouse becomes the center of the business intelligence that adds value across your entire business. Your ERP system has many built-in reports for particular areas of your business such as inventory control, finance, and basic sales reporting. Unfortunately, most ERP systems approach data in silos related to these areas.
To help you align your entire team, the metrics your track and report must match your unique strategy. The metrics must be cross-functional and custom crafted to suit your needs. For your leaders to work together effectively, they need metrics, reports and dashboards the fit together and support each other.
Without aligned metrics, your teams may be identifying issues on their own without realizing the common problems that can lead to a solution. For example, it can be difficult for a distributor to identify that a single root cause like late shipments might be contributing to problems all across your organization. Your finance team may track late-paying customers. Your customer support team may identify customers with the most calls. Your sales team is identifying churn. Your operations team is reporting on delivery times. Unfortunately, if you do not bring all of the data together with the right history, mining capabilities, pivots, reports and dashboards, you may not recognize the links between all of the issues and solve the core problem of late deliveries.
Every distributor is different. Your goals and strategies should not be driven simply by the reports that come standard in your ERP system. Nor should you fly blind by not have the data you need to make important leadership decisions.
Tridex Systems can help you set up your DataWarehouse and establish metrics and dashboards that fit your business. In addition to being data mining experts, we’re also experts specifically in distribution business technology. That means we can help you focus on the key concentration areas that matter to you as a distributor and help outline the requirements for success.
- Can you report on your product lines with standards that match customer segments?
- Can you align your services and delivery processes to improve efficiency and create new value-adds?
- Are your billing processes accurate to minimize customer disputes and speed up cash collections?
Implementing aligned metrics requires much more than standard reporting, It requires you to develop consensus on your team for your products, sales strategies, inventory levels, service and delivery and more. An aligned metrics dashboard gives insight to your operating plan that allows your leaders to demonstrate their level of responsibility. They will be aligned with your financial performance and growth goals and will be able to link your high-level goals to their individual employee performance.
With Tridex Systems’ DataWarehouse, you will trust that your information is up-to-date, accurate and aligned so you can line up your business processes with your strategic objectives.